As mentioned in a follow-up item to the guy who criticized me for not helping the old man at CVS (which I actually did do), I mentioned that Ms. Uneven called CVS to share her thoughts on the matter.
CVS responded very positively in writing and promised to send someone to the store to make sure that the store was following all CVS customer service guidelines. Someone from their corporate office is going to take this up with all 3 pharmacy techs and the manager.
Even though the individual employees did not display the level of customer service one would hope for, the corporate response is excellent and CVS gets mad kudos from US.
Showing posts with label CVS. Show all posts
Showing posts with label CVS. Show all posts
Friday, April 06, 2007
Thursday, March 22, 2007
Hey Asshole - More info on CVS poor service
If you're going to leave a comment, be a (wo)man about it and leave an actual email address for me to respond to your comments and criticisms - and I will respond via email to comments. (Aside from this post) I'm not going to waste my blog space on replying to idiot/self-righteous morons. Unfortunately, some people are too cowardly to leave comments w/o doing it anonymously.
To the asshole who wrote saying I should have helped the old guy at CVS and criticized me for not being a decent human:
The fact is that I am the one who asked her to call the pharmacy tech from the day before, and Ms. Uneven suggested the pharmacy tech call her doctor. Yes, I used some literary license - it is afterall called a "portrait" as opposed to an actual retelling of the event. If you don't understand the difference, look at the differences between James Joyce's Portrait of the Artist as a Young Man vs. his actual biography. There are significant differences. Too bad you're too much of a coward to leave an actual email address to respond to so that we could have a real conversation about this.
For the record, the portrait was of an old man being beaten down by the beauracracy. It wasn't supposed to be a completely true story, just the outlines of a sad one.
To the asshole who wrote saying I should have helped the old guy at CVS and criticized me for not being a decent human:
The fact is that I am the one who asked her to call the pharmacy tech from the day before, and Ms. Uneven suggested the pharmacy tech call her doctor. Yes, I used some literary license - it is afterall called a "portrait" as opposed to an actual retelling of the event. If you don't understand the difference, look at the differences between James Joyce's Portrait of the Artist as a Young Man vs. his actual biography. There are significant differences. Too bad you're too much of a coward to leave an actual email address to respond to so that we could have a real conversation about this.
For the record, the portrait was of an old man being beaten down by the beauracracy. It wasn't supposed to be a completely true story, just the outlines of a sad one.
Sunday, March 18, 2007
A Mo(u)rning Portrait
At the Waterfrong CVS earlier today (store #1348) , I overheard a distraught elderly gentlman patiently trying to pick up medicine for his wife/daughter (I wasn't paying that much attention). Apparently CVS had misplaced the prescritions he dropped off yesterday so that he could have them today. The CVS technician offered neither to call the doctor (most of which have answering services for emergencies) nor to call the CVS pharmacy tech working yesterday (whom he described well - I've been to that pharmacy before) to find out if she knew if she had misplaced them.
Instead of helping him resolve the issue, she blew him off and shooed him out. When he asked if she would call the doctor about the prescriptions, she said it was unlikely the doc would answer and his best bet would be to come back tomorrow. She also refused to call the accurately-describted pharmacy tech. As he patiently pointed out (if it were ME, I'd be boiling over at this point), he had dropped off the prescriptions Yesterday so he could have them TODAY for his sick loved one. No one should have to wait a day for basic medical treatment because a retail employee is lazy.
Watching him shuffle out of the door has darkened my mood. I hope that missing one day of medication won't harm his loved one's medical treatment. I wish customer service were a bigger priority for CVS pharmacies.
I think I'll transfer my prescriptions to a different branch or find a entirely new pharmacy in my neighborhood - hopefully I can find a locally-owned one.
Instead of helping him resolve the issue, she blew him off and shooed him out. When he asked if she would call the doctor about the prescriptions, she said it was unlikely the doc would answer and his best bet would be to come back tomorrow. She also refused to call the accurately-describted pharmacy tech. As he patiently pointed out (if it were ME, I'd be boiling over at this point), he had dropped off the prescriptions Yesterday so he could have them TODAY for his sick loved one. No one should have to wait a day for basic medical treatment because a retail employee is lazy.
Watching him shuffle out of the door has darkened my mood. I hope that missing one day of medication won't harm his loved one's medical treatment. I wish customer service were a bigger priority for CVS pharmacies.
I think I'll transfer my prescriptions to a different branch or find a entirely new pharmacy in my neighborhood - hopefully I can find a locally-owned one.
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